Lifetime Warranty

At Umbra Noctis, we are committed to providing you with high-quality jewelry designed to last. For selected products, we offer a Lifetime Warranty that covers defects in materials and workmanship. This warranty is a voluntary addition to your statutory EU consumer rights.

Where the Lifetime Warranty Applies

  • The Lifetime Warranty applies only to products where this warranty is explicitly stated on the product page (e.g. “Lifetime Warranty” section under the buy button).

  • Products not displaying this section are not covered.

What Is Covered

  • Manufacturing defects in materials or workmanship.

  • Structural failures such as defective clasps or closures.

  • Tarnishing, fading, or rusting under normal use (for products where the warranty applies).

What Is Not Covered

This voluntary warranty does not cover:

  1. Products without the “Lifetime Warranty” statement on the product page.

  2. Damage caused by accidents, misuse, neglect, or improper care (e.g. bending, crushing, dropping).

  3. Discoloration or damage due to chemicals, perfumes, cosmetics, cleaning agents, or swimming pools.

  4. Normal wear and tear such as scratches.

  5. Loss or theft.

  6. Alterations, modifications, or repairs by unauthorized third parties.

How to Claim Your Lifetime Warranty

  1. Contact our support team at info@umbranoctis.com with your order number, description of the issue, and photos.

  2. Our team will confirm whether the product is eligible and covered.

  3. If approved, customers are responsible for all shipping costs.

Terms & Conditions

  • Applies only to products explicitly marked with a “Lifetime Warranty” section on our website.

  • Limited to one replacement per item.

  • Valid only for the original purchaser with proof of purchase.

  • Non-transferable and does not apply to resale purchases.

  • Our liability is limited to repair or replacement of the product.